Did you miss our live session? You can now watch our On-Demand Webinar, available anytime so you can catch up on the key insights shared during the session.
AI is transforming how telecom and media companies build, test, and optimize digital platforms. Traditional QA approaches rely heavily on manual scripting and reactive troubleshooting, making it difficult to keep pace with continuous releases and evolving user experiences. At the same time, customer value management depends on turning operational and subscriber data into actionable insights.
In this webinar, HeadSpin and Evolving Systems explore how Generative AI, autonomous QA frameworks, and predictive intelligence are helping telecom providers accelerate testing, improve service performance, and enable smarter customer engagement.
Discussion Highlights
Segment 1:
Autonomous QA in the IQ Era (Presented by HeadSpin)
- Understand why the emerging IQ era of AI requires a fundamental rethink of traditional QA approaches.
- Explore how agentic AI is shifting automation from static scripts and RPA to goal-driven testing agents.
- Learn how GenAI-powered scripting uses natural language prompts to generate test automation in minutes.
- Discover how self-healing automation frameworks automatically adapt to UI changes and broken locators.
- See how real-device infrastructure and AI-driven insights help validate user experience across telecom and media environments.
Segment 2:
AI-Powered Customer Value Management in the IQ Era (Presented by Evolving Systems)
From Data to Decisions: Applying AI to Predict Churn, Optimize CLV, and Activate Real-Time Customer Engagement.
- Learn how AI-driven models predict churn risk and customer lifetime value (CLV) to improve retention and revenue.
- Understand the importance of unified behavioral, transactional, and demographic data for building scalable AI-driven CVM.
- Explore how real-time intelligence and event-driven triggers enable next-best actions across digital and assisted channels.
- Discover how AI insights help activate personalized customer journeys and engagement strategies.
- Review best practices for secure, governed AI adoption when working with sensitive telecom customer data.
Gain insights into how AI-driven testing and predictive intelligence are reshaping telecom and media operations. Learn practical approaches to automate QA, optimize performance, and activate
data-driven customer engagement.
View ‘From GenAI Scripting
to Real Time CVM’ On-Demand Webinar Segment 1
Complete the form…
View ‘From GenAI Scripting
to Real Time CVM’ On-Demand Webinar Segment 2
Complete the form…
© 2026 Evolving Systems. All Rights Reserved.
Company & Policies