Activate, Engage and Retain Customers on the Digital Stage

SIM Fraud is headline news. Just a quick trawl of Google throws up a spate of horror stories outlining disappearing sums from consumer bank accounts, about fraudsters using SIM swap to con the parishioners of a South African Bishop, hackers using fraudulent approaches to tweet from the account of the CEO of Twitter and many other examples.

The future of telecoms services is likely to lie in a creative approach towards customer engagement, but how can providers craft attractive relationships with their users? Xabier Miqueo and Keith Brody from Evolving Systems, share their thoughts