Resources
Knowledge Base
Redefining Loyalty: An Ideation Journey and Framework
In an increasingly competitive business landscape, the effectiveness of long-unchanged customer loyalty programs with traditional mechanics dissipates over time. When too many enterprises in a...
Transforming the Mobile Dealer Ecosystem and Enhancing Subscriber Experiences
Mobile dealers and retailers are crucial in shaping the customer experience ecosystem in today's increasingly competitive telecommunications market. However, these dealers often grapple with...
Digitalize and Automate the Dealer and Retail Network
In an ever-increasing competitive mobile service landscape, an Operator’s dealer and retail network is an essential bridge to attract new subscribers and provide an exemplary customer engagement...
Automation and Digitalization of Telecom Inventory and Logistics, A SIMplistix Solution
In today's globalized world, where materials for industries like telecommunications come from multiple global sources, supply chain and logistics present critical challenges. Telecommunications...
Mobile World Congress 2023 Review
The four-day Mobile World Congress 2023 discussed technologies and trends, including sustainability, fintech, digital transformation, 5G, and artificial intelligence (AI). These rapidly evolving...
Gamified Lend
Prepaid credit lending has been a popular Value-Added Service for many years, but it doesn’t get the engagement from customers that it deserves. Many mobile operators offer their qualifying...
Blog Article
MWC 2021 Highlights (Part 1)
MWC 2021 Highlights (Part 1) It’s July, Mobile World Congress has just ended, and I haven’t left my desk. Welcome to the future? Perhaps. From a strictly personal perspective, I enjoyed the virtual...
Part 3 – So, How Do You Design a Customer Value Management Program?
Part 3 - So, How Do You Design a Customer Value Management Program? In the first two parts of this series, we looked at ‘Understand your Objectives’ (read here), and ‘Program Characteristics’ (read...
Part 2 – So, How Do You Design a Customer Value Management Program?
Part 2 - So, How Do You Design a Customer Value Management Program? With the nature of the program settled (read the first blog in this series, here), what about program characteristics,...
So, How Do You Design a Customer Value Management Program?
Part 1 - So, How Do You Design a Customer Value Management Program? If you’re on our website and reading this blog, the chances are that either now or at one time or another in the past, you’ve been...
Is it time to move your SIM and Number Lifecycle Management process to the cloud?
Automating and efficiently managing the complete number and SIM inventory is, for many telecom operators, often a time-consuming and risky challenge, in part due to the exposure to human error. This...
Seismic Shifts in the Customer Loyalty Landscape
There’s a coherent argument that presently, we are in the middle of a seismic shift in terms of what brands are doing with their customer loyalty and engagement initiatives. This shift has been...
News Article
For telcos, a post-pandemic focus on customer experience and personalization, a proliferation of new digital tools, and identifying new revenue streams top the list of priorities.
Twelve months, and more than one lockdown ago, it wasn’t hard to predict continued uncertainty for both the global economy and the telco industry due to the (then) continuing global Coronavirus...
So, how do you design a customer value management program?
So, how do you design a customer value management program? Adhish Kulkarni talks to the TM Forum about program characteristics beyond standard transactional and emotional engagement vectors Once you...
Designing a customer value management program
Contributed by Adhish Kulkarni, January, 2022 If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an...
So, who needs a customer loyalty program? Three steps to success…
“So, who needs a customer loyalty program?” Seems like a pretty basic question, doesn’t it? It’s hard to believe that any successful enterprise today doesn’t already have one. And it’s also a...
IoT billing: when legacy isn’t the answer
IoT billing: when legacy isn’t the answer Any conversation about enterprise software and its target functions (in this case billing) always comes in one of two flavours, theory, and practice. With...
The SIM logistics challenge: Is it now time to streamline the SIM management lifecycle?
The SIM logistics challenge: Is it now time to streamline the SIM management lifecycle? Whether via the new(er) eSIM or the traditional physical SIM (which is forecast to still be with us in large...
Press Release
Evolving Systems Introduces SIMplistix Solution
A Digital Automation of SIM Logistics and Distribution Evolving Systems has launched SIMplistix, a game-changing solution for managing inventory and logistics in the telecommunications industry....
Evolving Systems Introduces Smart Dealer
The Comprehensive Solution to Digitalize and Automate Mobile Sales Distribution Networks Evolving Systems, a leading provider of innovative engagement solutions for telecommunications companies, has...
Evolving Systems and Zain Saudi Expand Partnership; MOU to Deliver Loyalty Solution for Zain’s Digital Brand, Yaqoot
Evolving Systems and Zain Saudi Expand Partnership; MOU to Deliver Loyalty Solution for Zain’s Digital Brand, Yaqoot Manchester – February 3, 2022 – Evolving Systems, a leader in real-time digital...
PartnerOne completes the acquisition of Evolving Systems
ENGLEWOOD, Colorado – January 5th, 2022 —Evolving Systems Inc. (Nasdaq: EVOL), the leader in real-time digital engagement solutions and services, has announced that its previously reported pending...
Evolving Systems Collaborates with Amdocs to Provide Loyalty and Campaign Capabilities for New Amdocs Digital Brands SaaS Suite
Evolving Systems Collaborates with Amdocs to Provide Loyalty and Campaign Capabilities for New Amdocs Digital Brands SaaS Suite ENGLEWOOD, Colorado – December 08, 2021 – Evolving Systems, Inc....
Evolving Systems Announces Expiration of “Go-Shop” period
Evolving Systems Announces Expiration of “Go-Shop” period ENGLEWOOD, Colorado, November 17, 2021 – Evolving Systems, Inc. (NASDAQ: EVOL), a leader in real-time digital engagement solutions and...
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