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Knowledge Base
Addressing Today’s Mobile Sales Commission Challenges
In mobile sales, the dealer commission structure is often a web of confusion and complexity. Sales leaders know all too well how a lack of transparency and accuracy can undermine the trust of their...
Elevating Engagement through Gamification: A Deep Dive into Game Manager’s Features and Integration with Evolution
In the dynamic realm of digital engagement, Evolving Systems presents Game Manager. This innovative SaaS add-on allows businesses to effortlessly design, configure, and roll out HTML5 Mini Games...
Harnessing the Power of Integration with Total Number Management
In today's rapidly transforming telecommunication industry, flexible and seamless integration capabilities are indispensable. One solution that stands out in this landscape is Total Number...
Navigating Number Inventory Complexities with Total Number Management
As telecom operators grapple with the escalating demands of our increasingly connected digital world, the complexities of managing number inventory rise. From ensuring regulatory compliance to...
Transforming Customer Engagement and Loyalty in the Mobile Services Sector
In the dynamic world of mobile services, a robust customer engagement and loyalty strategy can be the difference-maker. One remarkable example comes from a leading mobile service provider in...
Forging Enduring Relationships: The Roadmap to Customer Loyalty in Today’s Competitive Marketplace
In today's fast-paced and competitive business landscape, brands from every sector wrestle with a shared challenge: dwindling customer loyalty. The battle for customer trust and retention...
Blog Article
MWC 2021 Highlights (Part 1)
MWC 2021 Highlights (Part 1) It’s July, Mobile World Congress has just ended, and I haven’t left my desk. Welcome to the future? Perhaps. From a strictly personal perspective, I enjoyed the virtual...
Part 3 – So, How Do You Design a Customer Value Management Program?
Part 3 - So, How Do You Design a Customer Value Management Program? In the first two parts of this series, we looked at ‘Understand your Objectives’ (read here), and ‘Program Characteristics’ (read...
Part 2 – So, How Do You Design a Customer Value Management Program?
Part 2 - So, How Do You Design a Customer Value Management Program? With the nature of the program settled (read the first blog in this series, here), what about program characteristics,...
So, How Do You Design a Customer Value Management Program?
Part 1 - So, How Do You Design a Customer Value Management Program? If you’re on our website and reading this blog, the chances are that either now or at one time or another in the past, you’ve been...
Is it time to move your SIM and Number Lifecycle Management process to the cloud?
Automating and efficiently managing the complete number and SIM inventory is, for many telecom operators, often a time-consuming and risky challenge, in part due to the exposure to human error. This...
Seismic Shifts in the Customer Loyalty Landscape
There’s a coherent argument that presently, we are in the middle of a seismic shift in terms of what brands are doing with their customer loyalty and engagement initiatives. This shift has been...
News Article
For telcos, a post-pandemic focus on customer experience and personalization, a proliferation of new digital tools, and identifying new revenue streams top the list of priorities.
Twelve months, and more than one lockdown ago, it wasn’t hard to predict continued uncertainty for both the global economy and the telco industry due to the (then) continuing global Coronavirus...
So, how do you design a customer value management program?
So, how do you design a customer value management program? Adhish Kulkarni talks to the TM Forum about program characteristics beyond standard transactional and emotional engagement vectors Once you...
Designing a customer value management program
Contributed by Adhish Kulkarni, January, 2022 If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an...
So, who needs a customer loyalty program? Three steps to success…
“So, who needs a customer loyalty program?” Seems like a pretty basic question, doesn’t it? It’s hard to believe that any successful enterprise today doesn’t already have one. And it’s also a...
IoT billing: when legacy isn’t the answer
IoT billing: when legacy isn’t the answer Any conversation about enterprise software and its target functions (in this case billing) always comes in one of two flavours, theory, and practice. With...
The SIM logistics challenge: Is it now time to streamline the SIM management lifecycle?
The SIM logistics challenge: Is it now time to streamline the SIM management lifecycle? Whether via the new(er) eSIM or the traditional physical SIM (which is forecast to still be with us in large...
Press Release
Transforming the Commission Landscape: Evolving Systems Launches the Smart Dealer Commission Platform
Evolving Systems introduces the Smart Dealer Commission, an innovative tool addressing the challenges faced in mobile sales and dealer commission management. This platform merges technology,...
Unlock the Power of Gamification with Game Manager
Transform your customer experience with gamified marketing strategies, driving participation, engagement, and growth. In today's digital age, gamification is a vital strategy for enhancing customer...
Evolving Systems Revolutionizes Telco Operations with Comprehensive Number Management SaaS Solution
Responding to the industry's need for advanced number management solutions, Evolving Systems, an industry leader in digital engagement solutions, announced the introduction of Total Number...
Reimagining Credit Lending: Evolving Systems Launches Gamified Approach
Evolving Systems, a leading provider of telecommunications transformation solutions, has announced Gamified Lending, powered by Evolution Digital Engagement platform. Gamified Lending aims to...
Evolving Systems Introduces SIMplistix Solution
A Digital Automation of SIM Logistics and Distribution Evolving Systems has launched SIMplistix, a game-changing solution for managing inventory and logistics in the telecommunications industry....
Evolving Systems Introduces Smart Dealer
The Comprehensive Solution to Digitalize and Automate Mobile Sales Distribution Networks Evolving Systems, a leading provider of innovative engagement solutions for telecommunications companies, has...
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