Are You Relying on Just One Expert to Keep Your Activation System Running?

If one or two specialists were to leave your organization tomorrow, could your service activation platform still operate smoothly?

For many telecom operators, the honest answer is no. Years of custom scripts, workarounds, and undocumented rules often leave critical knowledge locked in the heads of a few experts. As long as they’re in the building, things work. Once they move roles or leave, agility disappears and costs climb.

This is the hidden risk that Tertio Service Activation is designed to remove.

What Happens When Your Activation Know-How Walks Out the Door?

Activation platforms naturally evolve. New services are added, integrations are extended, and exceptions are handled “just this once” until they become the norm. Over the years, internal specialists have become gatekeepers who:

• Understand exactly how provisioning flows really work
• Know which scripts to adjust and where to tweak logic
• Are called in every time something breaks or needs to change

When that knowledge isn’t standardized or built into the platform itself, even a single departure can trigger:

• Slower change cycles and longer rollout timelines
• Higher support costs as external partners are brought in to compensate
• Increased risk of misconfigurations and service failures
• A system that feels increasingly misaligned with the business strategy

In a 5G and multi-service world, this kind of dependence is more than an operational issue—it’s a strategic liability.

What If Your Activation Platform Made Your Team Self-Sufficient?

Forward-looking operators are asking a different question:

“How do we make our activation platform something the whole team can manage, not just a handful of experts?”

Instead of relying on hard-coded logic and opaque scripts, they are moving to model-driven, GUI-based platforms like Tertio Service Activation that make provisioning:

• Transparent
• Repeatable
• Easier to learn, maintain, and scale

Tertio is an advanced, stable service activation solution used by over 50 operators worldwide, designed to give carriers more control over how services are modeled, activated, and evolved.

At its core, Tertio is designed for self-sufficiency, enabling IT and operations teams to manage service activation in-house while still benefiting from vendor support, upgrades, and certifications.

How Tertio Embeds Expertise Into the Platform

Instead of burying logic in custom code, Tertio captures business and technical rules inside structured, graphical tools: 

• Tertio Activation Designer

Provides a graphical environment where teams can design and modify activation workflows using drag-and-drop logic rather than bespoke scripts. This makes it easier to onboard new team members and share knowledge across the organization. 

• Tertio Service Composer

Uses a service catalog–driven model to define services once and reuse them across technologies and domains. Whether you’re activating mobile, broadband, or IoT services, processes stay consistent and auditable. 

• Multi-domain, multi-vendor, multi-technology support

Tertio is designed to sit above heterogeneous networks and IT landscapes, orchestrating activation across legacy, 4G/5G, fixed, and digital service layers without costly re-engineering. 

By standardizing how services are modeled and activated, Tertio shifts expertise from individuals into the platform itself—reducing key-person risk and making activation easier to manage at scale. 

How Much Could Self-Sufficiency Save You?

Reliance on a few experts or external developers doesn’t just slow down projects; it directly impacts OPEX and opportunity costs. 

With Tertio, operators typically see value in four core areas:

1. Lower Operating Costs

• Fewer custom builds and reworks
• Less dependence on external vendors for routine changes
• Reduced need for specialist scripting skills

2. Faster Time-to-Market

• New offers can be configured and tested quickly using rule-based, no-code tools.
• Teams can respond faster to marketing requests and regulatory changes.
• Activation flows can be optimized without waiting for long development cycles.

3. Simplified Skill Transfer

• New team members learn the system faster thanks to intuitive GUIs and clear models.
• Knowledge is documented in service definitions and workflows, not just stored in someone’s memory.

Standardized frameworks ensure consistency across teams, sites, and regions.

4. Future-Proof Governance

• Role-based access control, versioning, and audit trails facilitate compliance maintenance.
• Continuous upgrades and certifications from Evolving Systems ensure the platform remains aligned with evolving network technologies and standards. 

The combined effect is a service activation environment that pays for itself, not only through reduced external spend, but through faster revenue realization and reduced risk. 

What Does Self-Sufficiency Look Like in Practice?

Operators that adopt Tertio’s self-sufficiency model often follow a progression:

Start with a supported deployment.

1. Tertio is implemented with strong vendor involvement to ensure stability, integration quality, and alignment with best practices.
2. Enable internal configuration.
3. Teams are trained to use Activation Designer and Service Composer to configure products, change rules, and adjust flows themselves.
4. Keep vendor support as a safety net.
5. Evolving Systems continues to provide upgrades, certification, and expert assistance for complex enhancements—without blocking day-to-day agility. 

The result is a hybrid model: small and medium-complexity changes are handled internally, while the vendor focuses on roadmap evolution and complex integrations. Operators stay in control while still benefiting from expert backing. 

Is It Time to Rethink How You Manage Activation?

If your activation strategy still depends on a small group of experts or worse, on external vendors for every significant change, ask yourself: 

• How quickly can we launch a new service idea from end to end?
• What happens if key people leave or change roles?
• How much are we spending each year on external development for changes we could own ourselves?
• Are we building internal capability, or just maintaining technical debt? 

With Tertio Service Activation, you don’t have to choose between flexibility and stability. You gain: 

✔ A proven, cloud-ready, multi-vendor activation platform

✔ Tools that make service logic and workflows visible, reusable, and easy to maintain

✔ A path from vendor-dependent operations to true self-sufficient service activation 

Agility, resilience, and cost efficiency should not depend on a single expert or vendor. With Tertio, they become part of your operating model.