by admin | Jan 26, 2022 | News Article
Twelve months, and more than one lockdown ago, it wasn’t hard to predict continued uncertainty for both the global economy and the telco industry due to the (then) continuing global Coronavirus pandemic. That reality is still biting and, with the emergence of the...
by admin | Jan 20, 2022 | News Article
So, how do you design a customer value management program? Adhish Kulkarni talks to the TM Forum about program characteristics beyond standard transactional and emotional engagement vectors Once you have settled the nature of a customer value management program, what...
by admin | Jan 13, 2022 | News Article
Contributed by Adhish Kulkarni, January, 2022 If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an effective customer value management or loyalty program. The question...
by admin | Aug 12, 2021 | News Article
“So, who needs a customer loyalty program?” Seems like a pretty basic question, doesn’t it? It’s hard to believe that any successful enterprise today doesn’t already have one. And it’s also a reality that many enterprises already do, but could do better. With that in...
by admin | Aug 12, 2021 | News Article
IoT billing: when legacy isn’t the answer Any conversation about enterprise software and its target functions (in this case billing) always comes in one of two flavours, theory, and practice. With revenues from traditional telco services eroding rapidly (for example...
by admin | Aug 11, 2021 | News Article
The SIM logistics challenge: Is it now time to streamline the SIM management lifecycle? Whether via the new(er) eSIM or the traditional physical SIM (which is forecast to still be with us in large volumes for several years to come), the centrality of the SIM presents...
