Do you need a refresh and upgrade with the program? Do you need a refresh and upgrade with the program? Yes No

Are you driving engagement with a 121 personalized program or communication? Are you driving engagement with a 121 personalized program or communication? Yes No

Do you believe that you have a differentiating feature on the market that attracts potential customers? Do you believe that you have a differentiating feature on the market that attracts potential customers? Yes No

Are you finding it challenging to get returning customers? Are you finding it challenging to get returning customers? Yes No

Do you give enough reasons for customers to stay with you? (This includes an active engagement program, creating affection and attention instead of a transaction.) Do you give enough reasons for customers to stay with you? (This includes an active engagement program, creating affection and attention instead of a transaction.) Yes No

Are your customers exposed to and aware of other products or services they can potentially add on? Are your customers exposed to and aware of other products or services they can potentially add on? Yes No

Do you have any program that helps your customers be aware of other products or services they can potentially add on? Do you have any program that helps your customers be aware of other products or services they can potentially add on? Yes No

Are you driving incremental revenue with the current loyalty program? Are you driving incremental revenue with the current loyalty program? Yes No

Do you want to start rewarding your customers for their loyalty and frequent engagement? Do you want to start rewarding your customers for their loyalty and frequent engagement? Yes No

Do you have a Unique Selling Proposition (USP) that makes customers join you and differentiates you on the market? Do you have a Unique Selling Proposition (USP) that makes customers join you and differentiates you on the market? Yes No

Are you finding it challenging to get returning customers? Are you finding it challenging to get returning customers? Yes No

Do you think your customers feel valued? Do you think your customers feel valued? Yes No

Do you have offers or programs that make customers use your services or visit your app or web habitually? Do you have offers or programs that make customers use your services or visit your app or web habitually? Yes No

Is there an initiative, program, or activities that help you introduce new services/plans/add-ons to your customers and drive them to try and use them? Is there an initiative, program, or activities that help you introduce new services/plans/add-ons to your customers and drive them to try and use them? Yes No

Do you have enough data to understand your customers' wants and needs? Do you have enough data to understand your customers' wants and needs? Yes No

Do you want to know more about your customers' behavior and preferences and engage them differently? Do you want to know more about your customers' behavior and preferences and engage them differently? Yes No

Are you making an extra profit with your engagement activities? Are you making an extra profit with your engagement activities? Yes No