Brand Loyalty And CVML Programs That Help To Build Long-Term Relationships Let’s Talk About Brand Loyalty And CVML Programs That Help To Build Long-Term Relationships. Read news article
Reasons Why Gamification Increases Customer Engagement Using games within a self-care mobile app provides an effective channel via which enterprises can engage their customers. Read news article
CX in 2021: A Look Back, a Look Forward Well, we didn’t see last year coming, did we? On Planet Telco, just as we were starting to pack our bags Read news article
In a complex environment streamlining the SIM management lifecycle is the answer Despite a lot of media noise around eSIMs, the traditional physical SIM is forecast to still be with us. Read news article
Unlocking 5G by Driving Digital Adoption Over the past year or two, we’ve all heard an almost endless amount of chatter (think media articles, analyst presentations, vendor blogs, and expert briefings) about 5G, innovative digital services, big data, digitization, and the incoming network revolution. That’s the digital network to you and me. Read news article
2021: Use of Customer Data to Mature, 5G to Move From the Drawing Board When we sat down twelve months ago my guess is that none of us saw what was about to happen next; the Coronavirus pandemic. Read news article
How to use emotion-infused loyalty to drive growth What do we mean by cutting edge customer loyalty and how do we do it? For a question which has long been a preoccupation of many enterprises, surprisingly few really get it right. Read news article
GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want? Digitisation promises the mother-lode of commercial opportunities as retail businesses re-invent themselves. Read news article
Subscriptions: The Future of Telecom Services? In the constantly evolving telecoms market, there are some things we presume to know with a degree of certainty. Read news article
Leveraging the subscription economy The future of telecoms services is likely to lie in a creative approach towards customer engagement. Read news article
Preparing for a global recession In an increasingly crowded marketplace, a global recession will bring a series of challenges for CSPs to address. Read news article
Emotion-Infused Loyalty is at The Heart of Revenue Growth How to do cutting edge Customer Loyalty? For a question, the answer to which has long been a preoccupation of many enterprises Read news article