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As SIMs evolve, and with eSIM becoming the next step in the evolutionary process, digitization is pushing the issue of SIM management up the priority chain of telco operational issues.

Content service providers (CSPs) need to become more customer-centric than ever in a rapidly changing market. But what does that mean in practice? Adhish Kulkarni, head of Customer Value Management and Loyalty Business Unit for Evolving Systemsexplains

Among the many questions digitisation raises, evolution of the SIM has pushed to the fore the question of how to address the blurring of traditional OSS and BSS lines of demarcation. Indeed, to run effectively it’s a question communication service providers increasingly need to address.

We know that demand for mobile services is growing. This opens up an expanding range of opportunities for mobile operators to exploit. But, says Eric Hatton of Evolving Systems, it comes with a challenge.

Global eSIM appears set to make a major impact in consumer and IoT/M2M markets.It's a great leap forward but not a straightforward one.

Even more so when it’s a digital customer. Loyalty and engagement are the bedrock of value-added services, so what can businesses do to improve consumer interaction?

As digitization changes the landscape, how do telcos move beyond the pipe?

Product and price innovation are often yesterday’s news. Innovative offers to attract new customers have increasingly been anything but innovative.  Given both the ease of switching between carriers (facilitated by changing regulatory standards around the globe) and the simplicity of one telco matching another’s offer, the reality is they don’t work. What needs to change?

Questions surrounding the impact of 5G remain open. Is 5G ‘just another’ generational upgrade for mobile networks, delivering greater speeds and less latency than previous network iterations and thus enabling telcos to become more profitable pipe businesses?

New subscriber acquisition is one of the first steps to commercial success for the CSP. Equally important is the experience during sign-up and activation.

Evolving Systems, the end-to-end digital engagement software and services provider, has offered its telco industry predictions. Evolving experts give an insight into the topics they believe will dominate the year ahead. For 2019, the anticipated trends are as follows:

Mobile communications service providers have historically been network engineering organizations largely founded on their technology expertise. As they transition to a digital services landscape, it can be argued that this paradigm is changing, and that mobile CSPs will increasingly need to become sales and marketing organizations.