The Rise and Rise of e-SIM Global eSIM appears set to make a major impact in consumer and IoT/M2M markets.It's a great leap forward but not a straightforward one. Read news article
The customer is always right - especially when it's a digital customer! So how should CSPs respond? Even more so when it’s a digital customer. Loyalty and engagement are the bedrock of value-added services, so what can businesses do to improve consumer interaction? Read news article
Pipe Dreams: Next Generation Business Models are Here to Stay As digitization changes the landscape, how do telcos move beyond the pipe? Read news article
What is customer engagement and is it the new black? Product and price innovation are often yesterday’s news. Innovative offers to attract new customers have increasingly been anything but innovative. Given both the ease of switching between carriers (facilitated by changing regulatory standards around the globe) and the simplicity of one telco matching another’s offer, the reality is they don’t work. What needs to change? Read news article
The 5G conundrum: Hype and reality Questions surrounding the impact of 5G remain open. Is 5G ‘just another’ generational upgrade for mobile networks, delivering greater speeds and less latency than previous network iterations and thus enabling telcos to become more profitable pipe businesses? Read news article
Swimming in channels: Manage the dealers for success New subscriber acquisition is one of the first steps to commercial success for the CSP. Equally important is the experience during sign-up and activation. Read news article
Customer Loyalty Reincarnated, Content Becomes Central to Customer Retention and 5G Continues its Takeoff - Evolving Systems 2019 Predictions Evolving Systems, the end-to-end digital engagement software and services provider, has offered its telco industry predictions. Evolving experts give an insight into the topics they believe will dominate the year ahead. For 2019, the anticipated trends are as follows: Read news article
Digital Engagements – The Importance of Being Loyal Mobile communications service providers have historically been network engineering organizations largely founded on their technology expertise. As they transition to a digital services landscape, it can be argued that this paradigm is changing, and that mobile CSPs will increasingly need to become sales and marketing organizations. Read news article