Managing Physical Stock, Supply Chain and Logistics: What It Should Say on the Tin A compromise in monolithic solutions isn’t necessarily the answer. As we briefly discussed in our previous blog about managing the supply chain, here at Evolving Systems we think that the unique inventory challenges facing MNOs demand immediate and expert attention. Read blog article
So, who needs a customer loyalty program? Three steps to success… “So, who needs a customer loyalty program?” Seems like a pretty basic question, doesn’t it? It’s hard to believe that any successful enterprise today doesn’t already have one. Read news article
IoT billing: when legacy isn’t the answer Any conversation about enterprise software and its target functions (in this case billing) always comes in one of two flavours, theory, and practice. Read news article
The SIM logistics challenge: Is it now time to streamline the SIM management lifecycle? Whether via the new(er) eSIM or the traditional physical SIM (which is forecast to still be with us in large volumes for several years to come), the centrality of the SIM presents service providers with a growing logistical challenge, says Eric Hatton, head of customer acquistion & network services (CANS) business unit for Evolving Systems. Read news article
Making a success of the application of ML and AI Among significant technologies today, and those foremost in a marketer’s arsenal, are Big Data analytics, Artificial Intelligence, and Machine Learning. Read news article
Is It All (Becoming) A Game? Some of us are long in the tooth. I am one of them. This I know because my immediate boss refers to me as “Daniel Day Lewis”, a barbed reference to my being the Last of the Mohicans, at least when it comes to using the latest in communications technology. Read news article
It’s time to stop talking about digital adoption and prioritise doing it…to turn digital tools into digital assets After couple of decades working in the telco industry, you become pretty adept at surfing tidal waves. It’s been a while since I worked in another vertical (structured products, finance) but what I do recall about my time outside the communications business is that the waves were smaller, if more frequent, says Keith Brody VP marketing, Evolving Systems. Read news article
MWC 2021: A report (Part 2) Here’s our second set of notes from Mobile World Congress 2021, to give you a general update on what we learned from attending various sessions at the event. Read blog article
MWC 2021 Highlights (Part 1) It’s July, Mobile World Congress has just ended, and I haven’t left my desk. Welcome to the future? Perhaps. Read blog article
Part 3 - So, How Do You Design a Customer Value Management Program? In the first two parts of this series, we looked at ‘Understand your Objectives’ (read here), and ‘Program Characteristics’ (read here). In the final part of the series, we now take those two steps and look at what they mean for you. Read blog article
Part 2 - So, How Do You Design a Customer Value Management Program? With the nature of the program settled (read the first blog in this series, here), what about program characteristics, specifically those beyond the standard transactional and emotional engagement vectors? There are a number of other characteristics worth considering when comparing concept types including: Read blog article