There’s More to Loyalty Than Loyalty If you want to embed loyalty into your brand as a standard behavior the first step isn’t simply the fine-tuning of your existing Customer Value and Loyalty programs. Read blog article
Telecom Network Inventory Management Software A growing challenge demands a bespoke solution Read blog article
SIMpleData: A simple solution to a seemingly complex challenge The Internet of Things (IoT), at the heart of which sits any number of connected devices, presents new revenue opportunities for the telecoms industry. This presents a new challenge because capitalizing on it is exclusively a matter of generating revenue from data. Read blog article
The Point isn’t ‘Being Digital’. It’s ‘Driving Digital Adoption’ The 5G era has arrived. Every network generation (even WAP) guarantees a brave new world, allegedly, but 5G actually does this. In crude terms, it’s the pivot point at which the primacy of voice is supplanted by the primacy of data. Read blog article
SIM FRAUD: WITHOUT ACTION, HERE TO STAY? SIM Fraud is headline news. Just a quick trawl of Google throws up a spate of horror stories outlining disappearing sums from consumer bank accounts, about fraudsters using SIM swap to con the parishioners of a South African Bishop, hackers using fraudulent approaches to tweet from the account of the CEO of Twitter and many other examples. Read blog article
The Resource Management Challenge Is Central but Overlooked Resource Management is central to a cycle of operations that includes management of mobile and fixed line numbers, SIM distribution, service activation, SIM ordering, digital sales channel infrastructure, in-life revenue, and inventory and cost management. Read blog article
What is Digital Transformation in telecoms? In the telecoms industry, the process of digital transformation is well established. Successive generations of network infrastructure (presently manifested in the rollout of 5G mobile) have delivered the platform on which digital services can be delivered. However, a common challenge remains. Read blog article
Software Contained. What is containerization and why does it matter? One of the software trends that’s emerged over the past couple of years, Containerization, has quickly picked up pace, building on the momentum of another trend, virtualization, which it can either replace of complement. Read blog article
Customer Lifetime Value (CLV) in the telecom industry Customer Lifetime Value is a core metric for Communications Service Providers (CSPs). Increasing it is key to commercial success, but that’s not always easy to do. Upgrading CLV requires both capable, often innovative marketing approaches and furthermore, investment in technology. Read blog article
Roaming Matters; steering counts According to research, mobile roaming (voice and data) generates approximately $90-$100 billion in revenues per annum – although returns are likely to be impacted by the Coronavirus pandemic (an increasingly familiar refrain!). Read blog article
Emotion-infused loyalty is at the heart of revenue growth There’s no shortage of column inches devoted to the subject of Customer Loyalty; how to address it, how to improve it, how to identify winning use-cases. Yet, despite this, relatively few articles start by defining what loyalty is. Read blog article
Activating SIMs: Here’s The Standard Evolving Systems’ innovative and patented Dynamic SIM Allocation (DSA) solution represents the new standard for activating SIM cards. Read blog article