Emotion-infused loyalty is at the heart of revenue growth There’s no shortage of column inches devoted to the subject of Customer Loyalty; how to address it, how to improve it, how to identify winning use-cases. Yet, despite this, relatively few articles start by defining what loyalty is. Read blog article
ACTIVATING SIMs: HERE’S THE STANDARD Evolving Systems’ innovative and patented Dynamic SIM Allocation (DSA) solution represents the new standard for activating SIM cards. Read blog article
BEST LOYALTY PROGRAMS What is a loyalty program? Is it essentially different from a marketing program? Is it important to have a loyalty program at all? And if you do have one, how much of an advantage is having a state-of-the-art one? Read blog article
TELCO BIG DATA: What and Why? Big Data is no longer new. Actually, it’s not even as new as it might appear. While the term itself might have only gained a foothold in recent years, driven by the emergence of technologies either designed to harness it or reliant on it to be impactful, the existence of such data itself, - (albeit theretofore unused), - has been a constant in the telecoms industry almost from the start. Read blog article
What is a Virtual SIM? The world of SIMs (Subscriber Identity Modules, represented by a GSMA/ETSI standard) is diversifying rapidly. Quite likely, the traditional, physical SIM will soon be universally supplanted by alternative approaches/technologies. Let’s look at one of the alternatives, Virtual SIM. Read blog article
Customer loyalty and trust need not be victims amid uncertainty, the opposite should be true Digitisation has promised to deliver a period of never-before-seen social proximity. Traditional barriers to commerce would be broken down; building lasting relationships would become easier, customer-service provider interaction would become more proactive and rewarding. Read news article
EE Signs Multi-year Renewal with Evolving Systems ENGLEWOOD, Colorado, May 18 2020 – Evolving Systems, Inc. (NASDAQ: EVOL), a leader in real-time digital engagement solutions and services, has announced the signing of an extended multi-year Managed Services contract with Tier 1 mobile operator, EE (now part of BT Global). The contract extension significantly expands Evolving Systems’ collaborative engagement with the mobile operator. Read press release
Evolving Systems Reports First Quarter 2020 Financial Results ENGLEWOOD, Colorado – May 14, 2020 – Evolving Systems, Inc. (NASDAQ: EVOL), a leader in real-time digital engagement, today reported financial results for its first quarter ended March 31, 2020. Read press release
Evolving Systems Sets Date for 2020 First Quarter Results News Release and Conference Call ENGLEWOOD Colorado, May 7, 2020 – Evolving Systems, Inc. (NASDAQ: EVOL), a leader in real-time digital engagement solutions and services for connected mobile devices, today confirmed that it will release its 2020 first quarter financial results after the market closes on May 14, 2020, and conduct a conference call the same day at 3 p.m. Mountain Time (5 p.m. Eastern Time). Read press release
IN ISOLATION, DIGITAL ACCELERATION BECOMES A GAME CHANGER Two aspects of what has (more or less) become the global lockdown are striking. First, there’s a degree to which the boundaries of work life and home life have blurred. And that’s not just because many people are now working from home. Read news article
ANALYST VIEW: WHAT DIGITAL MEANS (AND WHY IT’S IMPORTANT) Leading analyst firm OMDIA (formerly Ovum) has published some interesting news and views on the evolution of the telecoms industry to which we can add a few thoughts of our own from Evolving Systems. Read news article
COVID-19: A Time When Customer Relations Become Crisis Relations It hardly needs pointing out that, as the Covid-19 outbreak takes its toll, Communications Service Providers (CSPs) can play a vital role over the coming months. Populations will rely heavily on their CSPs to ensure continuity of service allowing us to work, educate our children, stay in touch with loved ones, and entertaining us through digital services. Read news article