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As digitization changes the landscape, how do telcos move beyond the pipe?

Product and price innovation are often yesterday’s news. Innovative offers to attract new customers have increasingly been anything but innovative.  Given both the ease of switching between carriers (facilitated by changing regulatory standards around the globe) and the simplicity of one telco matching another’s offer, the reality is they don’t work. What needs to change?

Questions surrounding the impact of 5G remain open. Is 5G ‘just another’ generational upgrade for mobile networks, delivering greater speeds and less latency than previous network iterations and thus enabling telcos to become more profitable pipe businesses?

New subscriber acquisition is one of the first steps to commercial success for the CSP. Equally important is the experience during sign-up and activation.

Evolving Systems, the end-to-end digital engagement software and services provider, has offered its telco industry predictions. Evolving experts give an insight into the topics they believe will dominate the year ahead. For 2019, the anticipated trends are as follows: