Case study

Customer Success Story: Smart Dealer

14 Jan 2021

CUSTOMER SUCCESS STORY: SMART DEALER

REGION: EMEA USE CASE: Digital MPoS EVOLVING SYSTEMS SOLUTION: Smart Dealer

KEY HIGHLIGHTS

  • A prominent Middle Eastern mobile telecoms operator who has already invested into our Smart Dealer platform for their retail network has requested additional use cases… and we’ve delivered!
  • Three additional use cases commissioned with many more in the pipeline
  • Supporting 6000+ dealers in the field

THE PROBLEM DEFINED

Smart Dealer was originally selected as part of the MNO’s broader BSS infrastructure overhaul. The solution was viewed as a critical pillar in the operator’s digital transformation journey, one goal of which consisted of delivering a mobile retail point-of-sale application with backend infrastructure.

By extending the scope of the Smart Dealer platform, the operator wanted to be able to drive its sales channels harder, sell all of its products and services (including new 5G offerings) via its dealer network, utilize performance metrics, analyze reports and in turn gain the ability to further differentiate itself in the market by communicating directly with the subscriber and providing additional use cases as laid out below.

THE EVOLVING SOLUTION

Smart Dealer has helped this MNO by ‘upgrading’ their dealers from selling and managing SIMs in a conventional way to employing a fully-fledged digitalized sales process, in turn enabling them to:

 

  • Perform raw SIM activations
  • Conduct SIM swaps
  • Provide e-TopUp or re-charge services
  • Provide and update KYC subscriber fingerprint scans
  • Perform SIM transfers to other Dealers
  • Support Fiber To The Home (FTTH) for activating fiber lines i.e. internet connectivity

…and on top of this, we have also recently provided support for:

  • Mobile Number Portability (MNP) capabilities
  • Options to change subscription types
  • Ability to conduct post-paid bill payments

…all of which support an enhanced, complete digitalized subscriber onboarding experience from just a few simple clicks via the Smart Dealer mobile app!

Smart Dealer is a fast, easy and reliable platform suitable for any dealer to sell SIMs, manage their sales reports and stock inventory, and also protects different kinds of fraudulent activity.  The solution logs ach transaction, so that detailed reporting and fraud detection/prevention is very easy to implement. It empowers the operator to fully automate its sales process, track sales performance, increase efficiency and minimize errors that are typically witnessed during more manual point of sale methods.

The solution also saves the operator costs, as it enables dealers to quickly activate the SIMs and increase revenues, whilst drastically decreasing the activation process time in an effective and efficient manner.

ENDORSEMENTS

“Smart Dealer is enabling this Middle Eastern MNO to revolutionize how it manages its dealer network, with benefits ranging from a paper-less sales process to full automation of the sales journey, to real-time SIM activation …and beyond!” ~ Eric Hatton, SVP & General Manager, Evolving Systems

14 Jan 2021