The latest blog articles from Evolving Systems

Mobile Network Operators (MNOs) have a problem… and unfortunately, it’s a big one and far too sizeable to ignore.

With mobile ecosystems rapidly evolving, challenges and opportunities are being presented at equal pace. Mobile Network Operators (MNOs) accumulating a raft of new applications central to delivering advanced networks is now a commonplace strategy; the result being that remote SIM configuration has become not only important, but also more challenging to achieve.

In marketing, brand loyalty consists of a consumer's commitment to repurchase products or services and thus to continue to use a brand.

If you want to embed loyalty into your brand as a standard behavior the first step isn’t simply the fine-tuning of your existing Customer Value and Loyalty programs.

A growing challenge demands a bespoke solution

The Internet of Things (IoT), at the heart of which sits any number of connected devices, presents new revenue opportunities for the telecoms industry. This presents a new challenge because capitalizing on it is exclusively a matter of generating revenue from data.

The 5G era has arrived. Every network generation (even WAP) guarantees a brave new world, allegedly, but 5G actually does this. In crude terms, it’s the pivot point at which the primacy of voice is supplanted by the primacy of data.

SIM Fraud is headline news. Just a quick trawl of Google throws up a spate of horror stories outlining disappearing sums from consumer bank accounts, about fraudsters using SIM swap to con the parishioners of a South African Bishop, hackers using fraudulent approaches to tweet from the account of the CEO of Twitter and many other examples.

Resource Management is central to a cycle of operations that includes management of mobile and fixed line numbers, SIM distribution, service activation, SIM ordering, digital sales channel infrastructure, in-life revenue, and inventory and cost management.

In the telecoms industry, the process of digital transformation is well established. Successive generations of network infrastructure (presently manifested in the rollout of 5G mobile) have delivered the platform on which digital services can be delivered. However, a common challenge remains.

One of the software trends that’s emerged over the past couple of years, Containerization, has quickly picked up pace, building on the momentum of another trend, virtualization, which it can either replace of complement.

Customer Lifetime Value is a core metric for Communications Service Providers (CSPs). Increasing it is key to commercial success, but that’s not always easy to do. Upgrading CLV requires both capable, often innovative marketing approaches and furthermore, investment in technology.