Provide
Customers want convenience when they order products and services and they expect a fast, accurate response from their telecoms carrier.
This second stage of the customer lifecycle involves meeting the expectations of your customers. By implementing a consistent service provisioning capability across all your channels and by giving customers the opportunity to interact directly with your customer service systems, it is possible to provide a superior level of service that also stimulates usage.
For example, a customer who leaves a retailer or a web site without being able to activate their chosen service is likely to be dissatisfied. They now need to enter their subscription details and register for the service; an action that could be abandoned, leading to frustration and loss of revenue to the operator.
Implementing a convergent or cross-system solution often requires carriers to orchestrate processes across different systems, service platforms and 3rd party providers. In addition, All-IP solutions and Web 2.0-style service composition may also need to be integrated.
Our Service Activation solution manages subscriber profiles and service entitlements, helping you reduce costs and increase your business agility. It works with legacy and next-generation service platforms, accurately provisioning service profiles, enabling the rapid assembly of new services and supporting the transformation to new subscriber information architectures.
The challenges of service bundling, wholesale service provision and convergence are met by our Process Management solution, which can co-ordinate long-running transactions across internal systems and with 3rd party providers.
