Maintain
Keep your customers satisfied and you'll maintain your profitability. If customers are happy with your products and services, it'll cost you less to maintain their accounts and they'll become increasingly valuable.
This stage of the customer's lifecycle can involve proactive or reactive changes to a customer's profile. A customer may choose additional services or upgrade to a new product because their needs have changed. Alternatively, the carrier may need to suspend or restrict service if a handset is lost or an account is unpaid.
Our Service Activation solution manages subscriber profiles and service entitlements from the moment each account is activated. It intelligently manages service bars, device swaps, replacements and all other profile changes.
Customer relationships can be strengthened by proactive maintenance: verifying any changes to network or business data to ensure each customer receives the services and charges they expect. This helps carriers reduce costs by preventing inconsistencies from turning into customer service enquiries or complaints.
Such subscriber data inconsistencies are found and corrected by our Service Verification solution, which audits and reconciles service profiles in multiple network and business systems. It also allows a more proactive, user-centric approach by targeting your subscribers based on the services they use and the products they order.
